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ERP Customization

5 Challanges ERP Customization and Solution

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WorkHub24 Team | May,30,2024 | 10 min read

Many organizations seek to enhance operational efficiency by customizing their Enterprise Resource Planning (ERP) systems. Customization comes with its own challenges, such as high costs and complex integrations. In this blog, we explore five common ERP customization challenges and provide practical solutions.

1. High ERP Customization Cost

ERP customization usually requires hiring specialized consultants and/or developers who understand the platform’s intricacies. The development cycle can be long and complex because customizations must work with existing processes. The costs of customization can rise quickly, especially if the business needs multiple custom features across different departments.

Solution: Cost-Effective Customization Strategies

To manage ERP customization costs effectively, businesses should adopt
the following strategies:

  • Do not put all customizations on the same level. Each customization should be evaluated for its impact and ROI.
  • Modern ERP systems come with configurable modules so you can adapt them to your business needs without making huge technical changes.
  • Businesses should aim to adapt their processes to the best practices embedded within the ERP system rather than customizing it to fit outdated or inefficient processes. 
  • Some customizations may become redundant because of changes in business processes or new features in ERP system updates. 

2.Complex Integration of Customized ERP Systems

Integrating a custom ERP system with other business apps can be tricky. The challenge is ensuring seamless data flow and functionality between systems, which gets more complicated with customization. Ultimately, this can lead to system errors, data discrepancies, and workflow disruptions.

Solution: Integration with middleware and platforms

Middleware and integration platforms can help organizations integrate customized ERP systems. Here’s what they can do:

  • Middleware helps disparate systems communicate without direct connections by acting as a mediator. 
    Data can be translated and routed effectively between systems, minimizing errors and enhancing system compatibility.

  • Modern integration platforms standardize and simplify application connectivity.
     It’s easy to integrate with these platforms because they usually come with pre-built connectors, data mapping tools, and templates that can be customized to fit specific integration needs.

3.Extended implementation time

Customizing ERP systems often makes the setup process longer. This delay can slow down how quickly a business can start using the new system.

Solution: Agile Project Management

To avoid long delays, businesses can use agile project management. This approach breaks the big project into smaller parts that are easier to manage and complete. By doing this, businesses can move faster and start using parts of the system sooner, which speeds up setup time.

4. Maintenance Challenges

The more customization you do, the harder it is to keep ERP systems up to date and running smoothly. It’s possible that custom features won’t work with the ERP provider’s latest updates, which can cause problems.

Solution: Effective documentation and maintenance planning

Keep detailed records of all customizations to handle these challenges. It’s also a good idea to have a maintenance plan. The ERP system should be checked and updated regularly to make sure it continues to work. Keep your systems efficient and effective by staying organized and proactive.

5.Scalability Concerns

ERP systems that are customized might have trouble adjusting as a business grows. Customizations that are too specific can make it hard for the system to adapt to new business needs.

Solution: Focus on Scalable Design

Customizations should be designed with future growth in mind so the ERP system can grow with you. By using modular programming, parts of the system can be updated or expanded independently. It’s easier to adjust features as needed without overhauling the whole system, allowing smooth scalability.

How Workflow Automation Help You Customize the ERP

Automating workflows is a critical strategy for ERP customization to streamline operations, reduce redundancies, and scale business processes efficiently with growth.


Here’s a comprehensive solution framework for integrating workflow automation to address your ERP customization challenges:


  • Integrating Workflow Automation into ERP Systems
  • Automate Routine and Repetitive Tasks
  • Streamline Communication and Approval Processes
  • Master Data Creation Requests and Approval Workflows for the ERP
  • Enhance Data Integrity and Compliance
  • Enable Real-Time Reporting and Insights
  • Adaptive Workflow Modifications
  • Continuous Process Improvement


In conclusion, ERP customization presents numerous challenges ranging from high costs to scalability concerns, but strategic solutions like cost-effective customization strategies, middleware integration, agile project management, effective maintenance planning, and scalable design can significantly mitigate these difficulties.


Additionally, workflow automation enhances operational efficiency and adapts to business growth efficiently. With workflow automation added to ERPs, businesses can ensure that their ERP systems are not only tailored to their current needs but also robust and flexible enough to evolve over time.

With this proactive approach, organizations can maximize the benefits of their ERP investments and maintain a competitive advantage.

Boost ERP with WorkHub24's No-Code Automation

Scenario 1: Automating Manual Data Entry Between Systems

Use Case: Your ERP doesn’t integrate with a specific CRM system. WorkHub24 can automate data entry of new leads from the CRM into your ERP, eliminating manual work and errors.


Scenario 2: Triggering Workflows Based on ERP Events

Use Case: A new sales order triggers an automated workflow in WorkHub24 to generate a picking list, notify warehouse staff, and reserve inventory. This streamlines order fulfillment.


Scenario 3: Customizing Approvals Based on Data

Use Case: Purchase orders above a certain amount require manager approval. WorkHub24 can route purchase orders for approval based on their value retrieved from the ERP, ensuring proper oversight.


Scenario 4: Integrating Disparate Systems for a Holistic View

Use Case: Your ERP doesn’t manage travel & expense (T&E) requests. WorkHub24 can provide the relevant workflows, allowing employees to submit requests within WorkHub24, which automatically route for approval and update relevant ERP data.


Scenario 5: Building User-Friendly Interfaces for Complex Workflows

Use Case: Your ERP’s onboarding process is complex. WorkHub24 can create a user-friendly interface to guide new hires through tasks like document submission, account setup, and scheduling meetings, all while updating the ERP with progress.


Scenario 6: Simplifying Master Data Creation and Management

Use Case: Manually creating and updating customer, vendor, or product data in your ERP can be tedious. WorkHub24 can automate data entry from web forms or integrate with external data sources to streamline master data creation and reduce errors. This ensures your ERP has consistent and accurate data.

Contact Information:

If you need immediate assistance or have specific questions before scheduling a demo regarding how your ERP can be enhanced with NO-Code Workflow Automation, don’t hesitate to contact our sales team directly via email or phone.


Booking a demo

will provide valuable insights into how an ERP system can enhance your business operations and meet your specific needs. Don’t miss the opportunity to ask detailed questions and see the system in action!


The main challenges include high costs, complex integration issues, extended implementation times, maintenance challenges, and scalability concerns.

ERP customization often requires specialized developers and extended development cycles, leading to significant expenses, especially when multiple custom features are needed across various departments.

Designing customizations with scalability in mind allows the ERP system to grow with the business. Using modular programming, parts of the system can be updated or expanded independently, making it easier to adjust features without a complete overhaul.

Workflow automation streamlines operations, reduces redundancies, and ensures business processes scale with growth. It automates routine tasks, enhances data integrity, and provides real-time insights, which are crucial for continuous process improvement.